Customer Experience Associate - Mandarin And/or Cantonese Language Skills As An Asset

TD Bank

Edmonton, Alberta, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
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Process financial transactions
Understand customer needs
Resolve customer concerns
** TD Bank is seeking a Customer Experience Associate fluent in Mandarin and/or Cantonese to enhance customer interactions at their Edmonton branch. The role emphasizes relationship building, processing financial transactions, and providing tailored banking solutions to clients. **

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, and respond and resolve customer concerns using standard procedures.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience.

Matching Summary

Match Score: 75

** TD Bank is seeking a Customer Experience Associate fluent in Mandarin and/or Cantonese to enhance customer interactions at their Edmonton branch. The role emphasizes relationship building, processing financial transactions, and providing tailored banking solutions to clients. **

Salary

Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process financial transactions
  • Understand customer needs
  • Resolve customer concerns
  • Promote banking solutions
  • Deliver quality customer experiences

Nice-to-have

  • Charming self to work
  • Build positive work environment
  • Connect personally with customers
  • Reimagining what banking can be

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
  • Mandarin and/or Cantonese language skills as an asset

Work Rights

Not specified

Tailored Resume

Cover Letter