At CommBank, we focus on helping people and businesses make the right financial decisions to achieve their dreams and aspirations
Job Summary
At CommBank, we focus on helping people and businesses make the right financial decisions to achieve their dreams and aspirations.
The Operations Team Leader manages the Disputes Cards Analyst team, ensuring adherence to policy, quality standards, and effective resource management.
The role involves leading teams towards progress by living company values, managing performance cycles, and maintaining strong stakeholder communication.
Matching Summary
At CommBank, we focus on helping people and businesses make the right financial decisions to achieve their dreams and aspirations.
Skills & Requirements
Must-have
Disputes investigation experience
People management in operations
Operational and analytical skills
Risk control and management
Customer focused service mindset
Stakeholder communication skills
Nice-to-have
Can-do attitude
Collaboration mindset
Detail oriented
Ability to work in fast-changing environment
Team engagement and culture building
Key Requirements
12 to 15 years overall experience
1-2 years people management experience
10 years disputes investigation experience
Bachelor's degree in Finance, Accounting, or Business