Delivery Manager

Kyndryl

Mexico City, Mexico
**
Leading delivery teams
Customer service delivery
Incident, problem, change management
** Kyndryl is seeking a Delivery Management Lead in Mexico City, Mexico, to enhance customer service and lead delivery teams in providing IT solutions. The role requires a candidate with strong leadership and customer engagement skills, along with a technical background in IT services and AIOps. **

Job Summary

  • You will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.
  • You will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment.
  • Your career with us isn’t just a job—it’s an adventure with purpose.

Matching Summary

Match Score: 75

** Kyndryl is seeking a Delivery Management Lead in Mexico City, Mexico, to enhance customer service and lead delivery teams in providing IT solutions. The role requires a candidate with strong leadership and customer engagement skills, along with a technical background in IT services and AIOps. **

Skills & Requirements

Must-have

  • leading delivery teams
  • customer service delivery
  • incident, problem, change management
  • root cause analysis
  • direct and constant customer interaction
  • AIOps hands-on knowledge

Nice-to-have

  • growth mindset
  • customer success focus
  • inclusive work style
  • automation and innovation oriented

Key Requirements

  • 5+ years of experience leading delivery teams
  • Sound knowledge of Kyndryl competencies
  • Bachelor’s degree in Computer Science, Engineering, or related field
  • Certifications such as ITIL, PMP, or Six Sigma

Work Rights

Not specified

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