Not specified; benefits: flexible working arrangem...
Not specified
Strong customer service background
Excellent communication skills
Ability to multi-task effectively
The Bank of Queensland is seeking a Customer and Partner Services Officer to provide technical support and problem-solving for finance applications. The role requires strong customer service skills, experience in credit documentation, and a commitment to the company's values and inclusivity
Job Summary
The role involves supporting Dealer Finance, Novated, and Structured Partners by providing technical support and resolving complex application issues.
Candidates must ensure compliance with credit policy to complete pre-settlement validations for consumer and commercial applications.
BOQ Group offers a comprehensive benefits package including flexible working arrangements, salary sacrificing options, and paid parental leave.
Matching Summary
Match Score: 85
The Bank of Queensland is seeking a Customer and Partner Services Officer to provide technical support and problem-solving for finance applications. The role requires strong customer service skills, experience in credit documentation, and a commitment to the company's values and inclusivity.
Salary
Not specified; Benefits: Flexible working arrangement; Discounted financial products; Salary sacrificing options; Paid parental leave; Purchase additional annual leave; Discounted private health insurance plan; Employee Assistance Program (EAP); Access to employee network groups
Skills & Requirements
Must-have
Strong customer service background
Excellent communication skills
Ability to multi-task effectively
Comfortable operating within policies
Strong organisational skills
Nice-to-have
Experience in credit documentation
Knowledge of settlements processes
Tertiary qualifications in Business
Passion for contributing to business bank customers
Continuous process improvement mindset
Key Requirements
Background in customer service or call centre environments
Experience in credit, documentation, and settlements (plus)
Tertiary qualifications in Business, Commerce, or Finance (plus)