The Help Desk Analyst serves as the primary point of contact for facility service requests, inquiries, and issue reporting
Job Summary
The Help Desk Analyst serves as the primary point of contact for facility service requests, inquiries, and issue reporting.
This role is responsible for receiving and logging service requests, dispatching work orders, coordinating with facilities teams, and ensuring timely communication with building occupants and stakeholders.
ABM offers a comprehensive benefits package.
Matching Summary
The Help Desk Analyst serves as the primary point of contact for facility service requests, inquiries, and issue reporting.
Salary
$50,000 - $60,000 annual salary
Skills & Requirements
Must-have
Facility service requests
Log work orders in CMMS
Respond to calls and emails
Service Now experience
Customer service skills
Nice-to-have
Professional and courteous service
Timely resolution of issues
Accurate recordkeeping
Key Requirements
1-3 years of experience
Associate degree preferred
Experience with work order management systems
Strong communication skills
Excellent organizational and multitasking abilities