Member Experience Manager

EōS Fitness

Tempe, AZ, US
Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Customer service leadership experience
Front desk staff training and development
Billing issue resolution skills
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Manager partners with department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Customer service leadership experience
  • Front desk staff training and development
  • Billing issue resolution skills
  • Facility cleanliness and safety standards
  • Fast-paced environment multitasking

Nice-to-have

  • Fitness industry operational knowledge
  • Social media reputation management
  • Empathetic problem-solving mindset
  • Personalized member outreach strategies
  • Collaborative team player attitude

Key Requirements

  • Must obtain CPR certification within 30 days
  • Pass background check successfully
  • Complete EoS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter