Business Process Representative

Agilent

Not specified; individual pyy determined by locati...
Rotational (evening/night)
End-to-end case management ownership
Customer facing calling experience
Process design from scratch capability
Agilent is seeking a Business Process Representative to manage the DEFOA case management process, focusing on improving customer experience and operational efficiency. The role requires strong analytical skills, stakeholder management, and experience in process improvement within a complex, global organization

Job Summary

  • The role serves as the end-to-end owner of DEFOA case management, acting as the primary point of contact for customers and internal stakeholders.
  • This position is designed to address current process inefficiencies, improve customer experience, reduce turnaround time, and drive consistent execution across product lines.
  • Candidates must possess a strong understanding of business processes and have hands-on experience in process improvement within complex, global organizations.

Matching Summary

Match Score: 85

Agilent is seeking a Business Process Representative to manage the DEFOA case management process, focusing on improving customer experience and operational efficiency. The role requires strong analytical skills, stakeholder management, and experience in process improvement within a complex, global organization.

Salary

Not specified; Individual pay determined by location and skills; Pay ranges available at careers website

Skills & Requirements

Must-have

  • End-to-end case management ownership
  • Customer facing calling experience
  • Process design from scratch capability
  • Cross-functional stakeholder coordination
  • Rotational evening or night shift availability

Nice-to-have

  • Experience in global matrixed organizations
  • Strong analytical problem-solving skills
  • Ability to influence without formal authority
  • Comfort operating in ambiguous environments
  • Background in continuous improvement teams

Key Requirements

  • Bachelor's degree in business or Operations
  • 2-5 years of experience in Operations or Process Management
  • Experience working in complex global matrixed organizations

Work Rights

Not specified

Tailored Resume

Cover Letter