Client Advocacy's mission is to deliver differentiated experiences that make clients more successful in achieving their vision through collaboration, consulting, and advocacy
Job Summary
Client Advocacy's mission is to deliver differentiated experiences that make clients more successful in achieving their vision through collaboration, consulting, and advocacy.
Responsibilities include proactively reaching out to retain at-risk clients, handling high-volume and high-risk pricing reviews, and managing business partner escalations.
The role requires strong empathy, negotiation, interpersonal communication, and problem-solving skills to maintain long-term client relations and reduce attrition.
Matching Summary
Client Advocacy's mission is to deliver differentiated experiences that make clients more successful in achieving their vision through collaboration, consulting, and advocacy.
Skills & Requirements
Must-have
CRM tools (Salesforce, Netsuite)
Payment processing industry knowledge
Client advocacy and retention
Problem-solving and root cause analysis
Negotiation and pricing discussions
Nice-to-have
Proactive client engagement
Cross-trained and multi-skilled
Collaboration and consulting
Business partner escalations
Key Requirements
Bachelor's Degree or equivalent training/experience
4 years relevant experience in credit card industry (preferred)
Proficiency in GSuite, Gmail, Excel, Microsoft, Netsuite, Salesforce (preferred)