Not specified; not specified; best-in-class benefi...
Fully remote
Minimum 2 years contact center experience
Minimum 1 year wfm role experience
Strong analytical and organizational skills
United Rentals seeks a Workforce Management Administrator to monitor and manage Customer Care Center performance with a focus on meeting customer expectations. The role requires analytical skills and experience in a contact center environment, and it offers a fully remote work setup with extensive benefits
Job Summary
You will serve as an expert in proactively monitoring and managing intraday Customer Care Center performance to meet customer expectations.
The company is an award-winning organization recognized as a Glassdoor Best Place to Work that offers best-in-class benefits and perks.
United Rentals is committed to helping you achieve your career goals through dedicated management support and comprehensive development opportunities.
Matching Summary
Match Score: 85
United Rentals seeks a Workforce Management Administrator to monitor and manage Customer Care Center performance with a focus on meeting customer expectations. The role requires analytical skills and experience in a contact center environment, and it offers a fully remote work setup with extensive benefits.
Salary
Not specified; Not specified; Best-in-class benefits including paid parental leave, employee discount, and early wage access
Skills & Requirements
Must-have
Minimum 2 years contact center experience
Minimum 1 year WFM role experience
Strong analytical and organizational skills
Ability to handle multiple projects simultaneously