Case Management (bancassurance, Non-exclusive), Specialist
AIA Group
Singapore, Singapore
End-to-end case lifecycle management
Proactive follow-up on pending cases
Stakeholder communication and resolution
The role acts as a critical link between channel heads and distribution partners, ensuring new business applications move efficiently from submission to policy inception
Job Summary
The role acts as a critical link between channel heads and distribution partners, ensuring new business applications move efficiently from submission to policy inception.
You will manage the end-to-end case management and operational journey for partnership distribution channels, ensuring seamless and timely execution of new business applications.
This role focuses on maximizing the number of issued cases by facilitating communication between underwriters, advisors, and bank partners, enabling the team to focus on driving business growth.
Matching Summary
The role acts as a critical link between channel heads and distribution partners, ensuring new business applications move efficiently from submission to policy inception.
Skills & Requirements
Must-have
End-to-end case lifecycle management
Proactive follow-up on pending cases
Stakeholder communication and resolution
Data-driven reporting and analysis
High-volume caseload management
Nice-to-have
Inspiring meaningful connections
Purpose-led brand positioning
Collaborative team environment
Driving business growth initiatives
Key Requirements
Bachelor’s degree in Business Administration, Finance or related
3 to 5 years case management experience
Experience in insurance bancassurance or banking
Knowledge of life insurance industry in Singapore
Understanding of underwriting requirements and regulations