Quality And Service Assurance

Hydeparkbank

Quality assurance processes
Service desk operations
Performance analysis
The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users

Job Summary

  • The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users.
  • This role involves monitoring and evaluating service desk performance, implementing quality assurance processes, and driving continuous improvement initiatives.
  • The Quality Lead serves as a liaison between team members, leadership, and other departments to align service standards with organizational goals.

Matching Summary

The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users.

Skills & Requirements

Must-have

  • Quality assurance processes
  • Service desk operations
  • Performance analysis

Nice-to-have

  • Coaching and mentoring skills
  • Customer-focused mindset
  • Adaptability to fast-paced environment

Key Requirements

  • Bachelor’s degree in related field preferred
  • 3+ years of experience in service desk
  • ITIL Foundation certification

Work Rights

Not specified

Tailored Resume

Cover Letter