This role involves owning the full lifecycle service delivery across infrastructure and cloud environments while ensuring alignment to SLAs and KPIs
Job Summary
This role involves owning the full lifecycle service delivery across infrastructure and cloud environments while ensuring alignment to SLAs and KPIs.
The team leverages AIOps and observability tools to proactively monitor service health, prevent incidents, and optimize delivery priorities.
Candidates must be able to translate technical insights into clear business value for clients, highlighting outcomes like improved reliability and reduced MTTR.
Matching Summary
This role involves owning the full lifecycle service delivery across infrastructure and cloud environments while ensuring alignment to SLAs and KPIs.
Salary
Competitive
Skills & Requirements
Must-have
Infrastructure and cloud service delivery
AIOps tools like Dynatrace and ServiceNow
Observability tools such as Datadog or New Relic
Event analytics with Splunk IT Service Intelligence
Stakeholder and client management experience
Financial management and cost optimization
Nice-to-have
Agile Delivery and Project management experience
DevOps and FinOps knowledge
Site Reliability Engineering principles
Culture of learning and certifications
AI-enabled automation implementation strategies
Key Requirements
5 years continuous UK address history for security clearance
Experience in IT Managed Services frameworks
Strong understanding of Service Management Principles like ITIL V4
Work Rights
Must have 5 years continuous UK address history for BPSS/SC clearance