Business Analyst, Servicenow - Acton, Mass. Or San Diego, Ca (hybrid)

Insulet Corporation

Acton, Massachusetts, United States
Base: $92,400.00 - $138,600.00; bonus/equity: elig...
Hybrid
3+ years servicenow experience
Itsm itam hrsd csm modules
Agile methodology implementation
The role bridges business needs and technical solutions by designing ServiceNow implementations for immediate and strategic organizational goals

Job Summary

  • The role bridges business needs and technical solutions by designing ServiceNow implementations for immediate and strategic organizational goals.
  • Candidates will translate requirements into detailed agile stories with precise acceptance criteria to ensure clarity throughout the development process.
  • The position offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) match, and paid time off.

Matching Summary

The role bridges business needs and technical solutions by designing ServiceNow implementations for immediate and strategic organizational goals.

Salary

Base: $92,400.00 - $138,600.00; Bonus/Equity: Eligible for incentive compensation; Benefits: Medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 3+ years ServiceNow experience
  • ITSM ITAM HRSD CSM modules
  • Agile methodology implementation
  • User Acceptance Testing coordination
  • Workflow and Swim Lane documentation

Nice-to-have

  • Strong oral and written communication
  • MS Office Suite proficiency with Copilot
  • Process optimization mindset
  • Stakeholder relationship management
  • Change management best practices

Key Requirements

  • 3+ years as Business Analyst for ServiceNow
  • Experience with ITIL frameworks
  • ServiceNow Admin certification preferred
  • Agile Scrum Master certification preferred

Work Rights

Not specified

Tailored Resume

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