Cx Content & Communications Consultant

Manulife

Toronto, Ontario, Canada
Base: $73,725.00 cad - $122,875.00 cad; bonus/equi...
Hybrid
Ux writing and digital content
Multi-channel communications strategy
Content development and editing
Strategize, develop and execute digital customer communications to enhance customer engagement and experience

Job Summary

  • Strategize, develop and execute digital customer communications to enhance customer engagement and experience.
  • Transform complex servicing and transactional content into engaging, easy-to-understand content that empowers self-service and digital adoption.
  • Collaborate with product, operations, UX, SEO, and digital marketing teams to optimize messaging and leverage UX best practices.

Matching Summary

Strategize, develop and execute digital customer communications to enhance customer engagement and experience.

Salary

Base: $73,725.00 CAD - $122,875.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • UX writing and digital content
  • Multi-channel communications strategy
  • Content development and editing
  • Cross-functional team collaboration
  • AI tools for content development
  • MarTech tools experience

Nice-to-have

  • Flexible mindset and curiosity
  • Self-starter with diverse skillset
  • Champion member experience
  • Bilingualism (English and French)

Key Requirements

  • 5 - 7+ years of experience
  • University or college study in marketing, communications, content, media, or related field
  • Experience with MarTech tools
  • Proficiency with Microsoft Office Suite and project management tools

Work Rights

Not specified

Tailored Resume

Cover Letter