Engineering Senior Manager - Complaints

Commonwealth Bank

Bangalore, India
Hybrid
15+ years engineering management experience
Cloud scalable platform development
C# .net framework core expertise
This role involves leading a team of engineers to build scalable technology products that provide thematic views of customer complaints

Job Summary

  • This role involves leading a team of engineers to build scalable technology products that provide thematic views of customer complaints.
  • The successful candidate will drive operational excellence while fostering an engineering culture of excellence and continuous improvement.
  • You will shape the evolution of the technical squad by defining delivery roadmaps and determining investment priorities in AI adoption.

Matching Summary

This role involves leading a team of engineers to build scalable technology products that provide thematic views of customer complaints.

Skills & Requirements

Must-have

  • 15+ years engineering management experience
  • Cloud scalable platform development
  • C# .NET Framework Core expertise
  • API specification and design (OpenAPI, Kong)
  • Distributed low latency environments
  • Workflow platforms PEGA or APPIAN

Nice-to-have

  • Node.js and Python scripting knowledge
  • AI technology tooling enhancements
  • Data lake building with real-time services
  • GitHub Actions and Azure DevOps CI/CD
  • Splunk, Grafana, Prometheus observability tools
  • Event-driven architectures using Kafka

Key Requirements

  • Minimum 15+ years of hands-on engineering management experience
  • Bachelor's or Master's degree in Computer Science or IT
  • Experience managing software engineers in cloud environments

Work Rights

Not specified

Tailored Resume

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