Head Of Customer And Policy Services (giám Đốc Cấp Cao Quản Lý Khách Hàng & Dịch Vụ Hợp Đồng)
Prudential
10-year experience in life insurance
5-year management and leadership experience
End-to-end customer service strategy
The role is a senior leader accountable for setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence
Job Summary
The role is a senior leader accountable for setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
Responsibilities include leading service delivery across customer service, contact centers, complaints, and policy operations while driving continuous improvement in customer outcomes.
The position requires partnering with IT and Transformation to integrate platforms, automate workflows, and embed lean standards to improve efficiency and cost-to-serve.
Matching Summary
The role is a senior leader accountable for setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
Skills & Requirements
Must-have
10-year experience in Life Insurance
5-year management and leadership experience
End-to-end customer service strategy
Digital-first omni-channel transformation
Risk management and compliance ownership
Nice-to-have
Creative thinking and problem analysis
Strong stakeholder management skills
Future-ready organization building
Empathy and customer-oriented mindset
Key Requirements
Master's degree in business administration or related field
10 years experience in Life Insurance/Banking/Finance