Customer Operations

HIDDEN GEMS TALENT PTE. LTD.

Singapore, SG
Base: 4,000-6,000 + sgd; bonus/equity: not specifi...
Hybrid
End-to-end merchant onboarding
Hardware installation and setup
Live customer request resolution
HIDDEN GEMS TALENT PTE. LTD. is seeking a detail-oriented and customer-focused operations professional to manage the onboarding and ongoing support of restaurant clients for their comprehensive tech platform. The role requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment

Job Summary

  • This role involves owning end-to-end merchant onboarding to ensure flawless product setup for restaurant clients.
  • The position requires traveling to merchant locations for hardware installation, system training, and on-site troubleshooting.
  • Candidates will work with a lean, high-performing team that values detail and offers continuous development opportunities.

Matching Summary

Match Score: 85

HIDDEN GEMS TALENT PTE. LTD. is seeking a detail-oriented and customer-focused operations professional to manage the onboarding and ongoing support of restaurant clients for their comprehensive tech platform. The role requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

Salary

Base: 4000-6000+ SGD; Bonus/Equity: Not specified; Benefits: Birthday leave, sick leave, competitive compensation package

Skills & Requirements

Must-have

  • End-to-end merchant onboarding
  • Hardware installation and setup
  • Live customer request resolution

Nice-to-have

  • F&B or hospitality experience
  • POS system knowledge
  • Startup environment experience

Key Requirements

  • Valid work authorization in Singapore
  • Strong written and verbal communication skills
  • Highly organized and detail-oriented mindset

Work Rights

Must have valid work authorization in Singapore

Tailored Resume

Cover Letter