Client Services Representative – Contact Center – Bilingual
CIBC
Montréal, Canada
Fully remote
Client service
Customer experience (cx)
Interpersonal communication
As a Client Service Representative in our Contact Centre, you will be accountable for providing exceptional quality of service to existing and prospective clients
Job Summary
As a Client Service Representative in our Contact Centre, you will be accountable for providing exceptional quality of service to existing and prospective clients.
You will be knowledgeable on all our investment products from mutual funds to exchange Traded Funds and proactively educate advisors on our products, providing leads and referrals to our sales team.
At CIBC, your goals are a priority and we strive to create opportunities to tap into your potential, recognizing you in meaningful, personalized ways.
Matching Summary
As a Client Service Representative in our Contact Centre, you will be accountable for providing exceptional quality of service to existing and prospective clients.
Skills & Requirements
Must-have
Client Service
Customer Experience (CX)
Interpersonal Communication
Active Listening
Bilingual French and English
Nice-to-have
Engage with purpose
Go the extra mile
Values matter
Bring your real self to work
Key Requirements
Two years experience financial or investment industry