At Your Service / Switchboard Agent - Jw Marriott Grosvenor House

Marriott International

London, United Kingdom
Strong verbal communication skills
Proactive and reliable attitude
Ability to work alone and in a team
The role involves answering, recording, and processing all guest requests, questions, or concerns via multiple communication channels including telephone and email

Job Summary

  • The role involves answering, recording, and processing all guest requests, questions, or concerns via multiple communication channels including telephone and email.
  • Marriott International offers comprehensive training and development programs along with a Marriott Discount Card valid across 130 countries.
  • The position requires a self-motivated individual who can build relationships with high-profile guests while ensuring superior guest satisfaction.

Matching Summary

The role involves answering, recording, and processing all guest requests, questions, or concerns via multiple communication channels including telephone and email.

Skills & Requirements

Must-have

  • Strong verbal communication skills
  • Proactive and reliable attitude
  • Ability to work alone and in a team
  • Good level of English proficiency

Nice-to-have

  • Passion for hospitality industry
  • Experience with high profile guests
  • People management ability
  • Innovative problem solving skills

Key Requirements

  • Previous customer service experience preferred
  • Good level of English essential

Work Rights

Not specified

Tailored Resume

Cover Letter