Mgr, Branch Service Manager

UOB United Overseas Bank Limited

Lead and manage branch service team
Ensure compliance with banking regulations
Oversee cash and negotiable instruments management
The Branch Service Manager is responsible for overseeing operational efficiency and ensuring a seamless customer experience at the branch

Job Summary

  • The Branch Service Manager is responsible for overseeing operational efficiency and ensuring a seamless customer experience at the branch.
  • This role requires leading a team of tellers and customer service officers while managing complex transactions and resolving customer complaints.
  • Candidates must ensure strict adherence to all banking policies, regulatory requirements, and internal controls to mitigate risks.

Matching Summary

The Branch Service Manager is responsible for overseeing operational efficiency and ensuring a seamless customer experience at the branch.

Skills & Requirements

Must-have

  • Lead and manage branch service team
  • Ensure compliance with banking regulations
  • Oversee cash and negotiable instruments management

Nice-to-have

  • Foster high-performance customer-centric culture
  • Collaborate with sales and lending departments
  • Strong commitment to delivering exceptional service

Key Requirements

  • Bachelor's degree in Business Administration, Finance, or Banking
  • Minimum 5 years of experience in branch operations
  • At least 2 years in a supervisory or managerial role
  • Strong understanding of AML and KYC regulations

Work Rights

Not specified

Tailored Resume

Cover Letter