Lead customers through the launch and implementation of their first Voice AI and conversational AI agents, serving as a hands-on product expert
Job Summary
Lead customers through the launch and implementation of their first Voice AI and conversational AI agents, serving as a hands-on product expert.
Own and manage a portfolio of mid-market and enterprise customers from post-sale through renewal, ensuring successful onboarding, adoption, and long-term value realization.
Your work will shape the growth trajectory of a global AI product, with a team that values curiosity, ownership, and relentless execution.
Matching Summary
Lead customers through the launch and implementation of their first Voice AI and conversational AI agents, serving as a hands-on product expert.
Skills & Requirements
Must-have
Customer Success Management
SaaS or technology company
B2B SaaS
AI
developer tools
early-stage technology companies
Nice-to-have
generative AI
chat or voice
prompts, rules, testing
e-commerce
DTC
retail technology
Key Requirements
5+ years of experience
Customer Success, Account Management, or related customer-facing role