Senior Cloud Solutions Engineer - Contact Center

CarePlus Health Plans Inc

California, US
Base: $106,900 - $147,000 py; bonus: eligible for ...
Fully remote
10+ years technical experience
Google cloud platform gcp expertise
Genesys cloud ccaas knowledge
CarePlus Health Plans Inc. is seeking a Senior Cloud Solutions Engineer for their Contact Center team. The role focuses on leading cloud implementation and modernization strategies, particularly for CCaaS platforms, with a strong emphasis on technical execution and leadership

Job Summary

  • This role serves as the technical lead for Contact Center solutions with hands-on ownership of Google CX Agent Studio and Genesys Cloud.
  • The position drives platform modernization initiatives including the Nuance Migration Project with a focus on cloud-native architectures.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.

Matching Summary

Match Score: 85

CarePlus Health Plans Inc. is seeking a Senior Cloud Solutions Engineer for their Contact Center team. The role focuses on leading cloud implementation and modernization strategies, particularly for CCaaS platforms, with a strong emphasis on technical execution and leadership.

Salary

Base: $106,900 - $147,000 per year; Bonus: Eligible for incentive plan based on performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • 10+ years technical experience
  • Google Cloud Platform GCP expertise
  • Genesys Cloud CCaaS knowledge
  • Omnichannel solution design
  • Cloud migration leadership

Nice-to-have

  • Conversational AI and Dialogflow CX
  • Vertex AI model integration
  • BigQuery analytics experience
  • Healthcare industry background
  • Vendor roadmap influence skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years of technical experience
  • Strong analytical and problem-solving skills

Work Rights

Not specified

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