Fivetran is seeking a Customer Support Engineer III for their Oakland office, where the focus is on delivering high-quality customer support in a highly technical environment. The ideal candidate will possess strong technical troubleshooting skills and a customer-first mindset, with proficiency in SQL and APIs
Job Summary
Work directly with new and existing customers to troubleshoot and resolve highly technical issues.
Take end-to-end ownership of customer cases, including investigation, root cause analysis, resolution, and follow-up.
Partner closely with Engineering to submit clear, well-documented bugs and help drive them to resolution.
Matching Summary
Match Score: 85
Fivetran is seeking a Customer Support Engineer III for their Oakland office, where the focus is on delivering high-quality customer support in a highly technical environment. The ideal candidate will possess strong technical troubleshooting skills and a customer-first mindset, with proficiency in SQL and APIs.
Salary
$111,714—$134,062 USD
Skills & Requirements
Must-have
Technical troubleshooting
Customer case ownership
SQL database investigation
REST and SOAP API debugging
Collaboration with engineering teams
Nice-to-have
Customer advocacy mindset
Team player with positive culture
Passion for learning new things
Key Requirements
Experience debugging REST and SOAP APIs
Experience with SQL databases
Comfortable using SQL for investigation
Ability to read Ruby or other programming languages