Sr Customer Care Representative , Addressbook

Thermo Fisher Scientific UK

Quezon City, Philippines
On-site
Exceptional customer support
Administration and order management
Master data maintenance
Thermo Fisher Scientific is seeking a Senior Customer Care Representative in Quezon City, Philippines, to enhance customer support and contribute to the company's mission of improving global health and safety. The role requires a minimum of two years of customer service experience and strong communication skills, with responsibilities ranging from order management to collaboration with cross-functional teams

Job Summary

  • Provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.
  • Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism.
  • This role offers professional development opportunities while contributing to groundbreaking scientific advances.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Senior Customer Care Representative in Quezon City, Philippines, to enhance customer support and contribute to the company's mission of improving global health and safety. The role requires a minimum of two years of customer service experience and strong communication skills, with responsibilities ranging from order management to collaboration with cross-functional teams.

Skills & Requirements

Must-have

  • Exceptional customer support
  • Administration and order management
  • Master data maintenance
  • Microsoft Office proficiency
  • Handle complex customer requirements
  • Meet performance metrics

Nice-to-have

  • Positive and collaborative mindset
  • Develop stakeholder relationships
  • Judgment and diplomacy in interactions

Key Requirements

  • Minimum 2 years of customer service experience
  • Experience with ERP systems and CRM platforms preferred
  • Excellent problem-solving abilities
  • Strong organizational skills
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

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