Senior Technical Support Engineer- Industries- Government Cloud

Salesforce UK

Multiple Locations
Base: $99,400 - $150,300 annually; bonus/equity: n...
Salesforce industries cloud application
Enterprise-grade saas platforms
Complex, mission-critical customer environments
The role is a part of the Global Support organization that has responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are especially satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform authority

Job Summary

  • The role is a part of the Global Support organization that has responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are especially satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform authority.
  • This Support Engineer will be responsible for delivering world-class customer support to our Signature customers, driving operational excellence, and partnering closely with Product, Engineering, Success, and Sales to support complex, mission-critical customer environments.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The role is a part of the Global Support organization that has responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are especially satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform authority.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce Industries cloud application
  • enterprise-grade SaaS platforms
  • complex, mission-critical customer environments
  • system logging tools
  • system monitoring

Nice-to-have

  • highly motivated, self-directed
  • passion to deliver outstanding support
  • AI CRM expertise
  • trailblazer mindset

Key Requirements

  • Over 4+ years of prior experience
  • Salesforce Certified Administrator
  • Salesforce Certified OmniStudio Developer
  • Platform App Builder 1
  • Platform Developer 1
  • U.S. citizen (U.S. born or naturalized)

Work Rights

Must be a U.S. citizen

Tailored Resume

Cover Letter