Job Summary

• Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.
• Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas, identify and propose concrete improvement actions based on analysis, and support managers in setting and following-up targets.
• KONE moves two billion people every day and offers career progression, comprehensive learning and development programs, and a great place to work with fun colleagues and open-minded leaders.

Matching Summary

Skills & Requirements

Key Requirements

• University degree (B.Sc.) in Business, Engineering or equivalent
• Project Management and benefit realization experience
• Business Performance Management experience
• Change Management skills and experience
• Knowledge of Service operations tools and processes
• Prior Experience of ERP or other reporting solutions

Work Rights