Customer Service Advisor - Homecoming - Davao 2026

Concentrix

Davao City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Participate in activities designed to improve customer satisfaction and business performance

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • Customer service support
  • Resolve routine problems
  • Meet contractual KPIs
  • Inbound/outbound calls
  • Internet customer interaction

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Maintain pleasant tone
  • Adapt to changes quickly
  • Work independently

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter