Customer Contact Management Senior Analyst

Sanofi Consumer Healthcare

Budapest, Hungary
Base: ft9,120,000.00 - ft12,160,000.00; bonus/equi...
Excellent french and english language skills
Salesforce service cloud experience
Sap s4 hana knowledge
This role is responsible for managing customer contacts, requests, and disputes within the Order to Cash function while ensuring high first call resolution rates

Job Summary

  • This role is responsible for managing customer contacts, requests, and disputes within the Order to Cash function while ensuring high first call resolution rates.
  • The position requires coordinating with Supply Chain, Commercial, and Quality functions to investigate cases and resolve claims efficiently.
  • Candidates must adhere to strict pharmacovigilance and quality reporting procedures, including reporting adverse events and quality complaints within one business day.

Matching Summary

This role is responsible for managing customer contacts, requests, and disputes within the Order to Cash function while ensuring high first call resolution rates.

Salary

Base: Ft9,120,000.00 - Ft12,160,000.00; Bonus/Equity: Not specified; Benefits: Eligible for company employee benefit programs

Skills & Requirements

Must-have

  • Excellent French and English language skills
  • Salesforce Service Cloud experience
  • SAP S4 Hana knowledge
  • Order to Cash process understanding
  • 2-4 years customer service experience

Nice-to-have

  • Pharma industry background preferred
  • Call center resolution experience
  • Process improvement project experience
  • Strong analytical and problem-solving skills
  • Microsoft Excel expertise

Key Requirements

  • Minimum 2-4 years in customer service
  • Hands-on Salesforce Service Cloud proficiency
  • Fluency in French and English
  • Experience with SAP S4 Hana systems

Work Rights

Not specified

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