Senior Customer Service Representative

Apexgroup Inc

Wollongong, Australia
Competitive remuneration commensurate with skills ...
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of defined benefit superannuation scheme rules
Ability to comprehend extensive scheme knowledge and apply to member situations
This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation and policies

Job Summary

  • This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation and policies.
  • The successful candidate will grasp, retain, and package key information to ensure positive outcomes for members while communicating effectively via telephone, email, and interviews.
  • Employees will receive competitive remuneration, training opportunities, and the chance to be part of an expanding large global business with a focus on corporate social responsibility.

Matching Summary

This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation and policies.

Salary

Competitive remuneration commensurate with skills and experience; Not specified; Covered by enterprise agreement setting pay rates and conditions

Skills & Requirements

Must-have

  • Detailed technical knowledge of superannuation fund administration
  • Thorough knowledge of Defined Benefit superannuation scheme rules
  • Ability to comprehend extensive scheme knowledge and apply to member situations

Nice-to-have

  • Previous experience in insurance or superannuation industry
  • Resilient by nature with reliable coping methods for confrontations
  • Mental agility to make planned approaches quickly while appearing calm

Key Requirements

  • Regulatory Guide (RG) 146 certification mandatory or aptitude to complete
  • Maintenance of SuperCPD points once RG146 accredited
  • Thorough knowledge of relevant superannuation legislation and schemes

Work Rights

Not specified

Tailored Resume

Cover Letter