Member Experience Manager

Eosfitness

Boynton Beach, FL, US
$18—$20 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk team training and motivation
EōS Fitness is seeking a Member Experience Manager in Boynton Beach, FL, to enhance member satisfaction and support front desk staff. The role emphasizes exceptional customer service, problem resolution, and team leadership aligned with the company's core values

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic team, management support for professional development, free membership, discounted services, and competitive pay with comprehensive benefits.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Boynton Beach, FL, to enhance member satisfaction and support front desk staff. The role emphasizes exceptional customer service, problem resolution, and team leadership aligned with the company's core values.

Salary

$18—$20 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk team training and motivation
  • Facility cleanliness and maintenance support
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive in enhancing member experience

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations and billing processes
  • Must pass background check
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter