Senior Customer Success Manager

Disco

Austin, TX, United States
On-site
Strategic guidance on disco products
Increase usage within named accounts
Gather user feedback for product development
The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact

Job Summary

  • The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.
  • They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named accounts, identify upsell opportunities, and gather feedback from users to inform product development.
  • Benefits include medical, dental and vision insurance, as well as 401(k), competitive salary plus RSUs, and flexible PTO.

Matching Summary

The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.

Skills & Requirements

Must-have

  • Strategic guidance on DISCO products
  • Increase usage within named accounts
  • Gather user feedback for product development
  • Manage client goals and challenges
  • Build executive-level relationships
  • Ensure successful adoption and ROI

Nice-to-have

  • Customer-centric mindset
  • Collaborate effectively across departments
  • Open, inclusive, and fun environment

Key Requirements

  • 4+ years in post-sales, customer success, account management or services role
  • Experience creating account plans
  • Experience managing SaaS client relationships
  • Experience identifying and capitalizing on upselling and cross-selling opportunities
  • Strong working knowledge of renewals, upsells, and expansion
  • Analytical skills to synthesize data

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter