MPR International Pte Ltd is seeking a Customer Relations Officer in Singapore who will act as the first point of contact for users requiring urgent assistance. The role involves managing fault reports, ensuring timely updates in the Maintenance Mate System, and coordinating service requests
Job Summary
The role serves as the primary point of contact for users seeking urgent assistance at the Facility Response Centre.
Responsibilities include receiving fault reports, logging them accurately in the MMS, and ensuring timely repairs meet KPI targets.
The position also involves processing logistics requests and performing various ad-hoc duties as needed.
Matching Summary
Match Score: 75
MPR International Pte Ltd is seeking a Customer Relations Officer in Singapore who will act as the first point of contact for users requiring urgent assistance. The role involves managing fault reports, ensuring timely updates in the Maintenance Mate System, and coordinating service requests.
Skills & Requirements
Must-have
Man FRC as first point of contact
Receive fault reports via hotline and email
Log faults into Maintenance Mate System
Follow up on repair completion within KPI
Nice-to-have
Process events and logistics requests
Perform ad-hoc duties as required
Redirect reports to maintenance contractors
Key Requirements
At least Nitec in Technology for Facility Management