Senior Analyst, Customer Service Champion

AIA Australia

Handle customer inquiries via telephone
Process claims and premium payments
Troubleshoot and resolve complaints
The role is responsible for handling customer inquiries via telephone, email, or online platform regarding product information and claims

Job Summary

  • The role is responsible for handling customer inquiries via telephone, email, or online platform regarding product information and claims.
  • Employees will troubleshoot and resolve customer complaints while processing instructions such as policy terminations and premium payments.
  • The company seeks ambitious individuals driven to work with inspiring leaders to help a billion people live healthier, longer, better lives by 2030.

Matching Summary

The role is responsible for handling customer inquiries via telephone, email, or online platform regarding product information and claims.

Skills & Requirements

Must-have

  • Handle customer inquiries via telephone
  • Process claims and premium payments
  • Troubleshoot and resolve complaints

Nice-to-have

  • Ambitious people seeking career growth
  • Supportive leadership environment
  • Commitment to sustainability goals

Key Requirements

  • Accurate personal data submission required
  • Ability to reach out to customers with lapsed policies

Work Rights

Not specified

Tailored Resume

Cover Letter