Associate, Everyday Banking Trilingual English, Mandarin & Cantonese- Asian Market Team, Remote

BMO

BC, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Fully remote
Trilingual english, mandarin & cantonese
Contact centre environment
Inbound calls
Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects

Job Summary

  • Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects.
  • BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
  • As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

Matching Summary

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Trilingual English, Mandarin & Cantonese
  • Contact Centre environment
  • Inbound calls
  • Personal banking products knowledge
  • Risk Management Framework application

Nice-to-have

  • Customer needs understanding
  • Credit and lending strategies advice
  • Marketing promotions integration
  • Collaborates with stakeholders
  • Boldly Grow the Good purpose

Key Requirements

  • High school diploma or equivalent work experience
  • Fluent in written and spoken English, Mandarin & Cantonese
  • Comfortable working in a Contact Centre environment
  • Knowledge of personal banking products
  • Knowledge of competitive marketplace and trends
  • Knowledge of contact centre operational processes
  • Knowledge of call centre technology, processes and metrics

Work Rights

Not specified

Tailored Resume

Cover Letter