Sony Interactive Entertainment is seeking a Hardware Fleet Operations Specialist for their Aliso Viejo, CA location, focusing on troubleshooting and improving support for Linux-based systems. The ideal candidate will have technical support experience and a passion for operations in a dynamic environment
Job Summary
This role is a critical component of the Hardware Fleet Operations team enabling global cloud gaming operations at scale.
The position requires responding to operational support requests in a 24/5 environment while meeting strict SLAs.
Candidates will partner with engineering groups to transition operational support work and improve documentation runbooks.
Matching Summary
Match Score: 85
Sony Interactive Entertainment is seeking a Hardware Fleet Operations Specialist for their Aliso Viejo, CA location, focusing on troubleshooting and improving support for Linux-based systems. The ideal candidate will have technical support experience and a passion for operations in a dynamic environment.
Skills & Requirements
Must-have
2-3 years Linux system experience
Terminal-based troubleshooting skills
Runbook documentation maintenance
Ticketing system usage (Jira/ServiceNow)
Strong written communication skills
Nice-to-have
Basic Bash or Python scripting
Network+ level networking knowledge
Experience with cloud gaming platforms
Ability to work in hybrid environment
Key Requirements
2-3 years hands-on Linux support experience
Prior technical support or IT service delivery role