Technical Success Architect - Slack

Salesforce

London, United Kingdom
Hybrid
Technical advisor for existing customers
Leverage technical and product expertise
Integrate slack with identity, security, data
Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers

Job Summary

  • Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers.
  • We are expanding our team to find someone who can both practically apply AI technologies to internal business problems, and theoretically guide our customers about the use of AI technologies that integrate with Slack.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers.

Skills & Requirements

Must-have

  • Technical advisor for existing customers
  • Leverage technical and product expertise
  • Integrate Slack with identity, security, data
  • Advise on AI applications and integrations
  • Hands-on proficiency with data exchanges and APIs

Nice-to-have

  • Customer-facing pedigree
  • Collaborate with product and support teams
  • Drive business reliability and customer satisfaction
  • Interest in Generative AI technologies

Key Requirements

  • 5+ years experience as solutions/sales engineer, technical consultant, customer success, or professional services
  • Sound understanding of at least one object oriented programming language
  • Bachelor's degree in a technical discipline or additional experience

Work Rights

Not specified

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