Senior Associate Customer Success Manager - Paradox

Hockeywork

Fully remote
3+ years client-facing experience
Experience in saas organizations
Strong customer satisfaction management
The role involves responding to customer questions and issues to ensure successful usage of Workday products

Job Summary

  • The role involves responding to customer questions and issues to ensure successful usage of Workday products.
  • You will build meaningful relationships with clients to understand their challenges and provide tailored solutions.
  • Workday promotes a flexible work environment, allowing for a balance between in-person and remote work.

Matching Summary

The role involves responding to customer questions and issues to ensure successful usage of Workday products.

Skills & Requirements

Must-have

  • 3+ years client-facing experience
  • Experience in SAAS organizations
  • Strong customer satisfaction management

Nice-to-have

  • Excellent critical thinking skills
  • Ability to handle multiple priorities
  • Curious minds and courageous collaborators

Key Requirements

  • 3+ years of experience in customer service
  • Excellent written and verbal communication skills
  • Proven ability to quickly learn product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter