Servicenow Ba/business Process Consultant

Accenture

Not specified (assumed to be hybrid based on industry standards).
8+ years business analyst experience
Servicenow itsm itom itam implementation
Discovery workshops and requirements gathering
Accenture is seeking a ServiceNow BA/Business Process Consultant to lead discovery workshops, design functional requirements, and support project delivery across various IT service management areas. The ideal candidate should have over eight years of experience in business analysis and ServiceNow implementations, with advanced English proficiency

Job Summary

  • The role involves leading discovery workshops across ITSM, ITOM, ITAM, DEX, EA, and integrations to gather functional requirements.
  • Candidates will define user stories, ensure alignment with ServiceNow OOTB capabilities, and maintain design artifacts for stakeholder sign-off.
  • The position offers career development, access to cutting-edge technologies, and the opportunity to participate in international projects within a global team.

Matching Summary

Match Score: 85

Accenture is seeking a ServiceNow BA/Business Process Consultant to lead discovery workshops, design functional requirements, and support project delivery across various IT service management areas. The ideal candidate should have over eight years of experience in business analysis and ServiceNow implementations, with advanced English proficiency.

Skills & Requirements

Must-have

  • 8+ years Business Analyst experience
  • ServiceNow ITSM ITOM ITAM implementation
  • Discovery workshops and requirements gathering
  • Functional configuration design
  • User story and acceptance criteria definition

Nice-to-have

  • Collaboration with offshore development teams
  • International project participation
  • Innovative methodology and tools access
  • Teamwork and collaboration environment

Key Requirements

  • 8+ years of experience as Business Analyst or ServiceNow Consultant
  • Advanced English proficiency required
  • Proven track record delivering ServiceNow implementations

Work Rights

Not specified

Tailored Resume

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