The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform
Job Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Matching Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
Skills & Requirements
Must-have
Signature Success Plan delivery
customer relationship management
technical and business concerns
AI literacy and prompt engineering
Sales Cloud features
Salesforce Certified Administrator
Nice-to-have
driving innovation
workforce transformation
agentic era
Trailblazers
AI Associate certification
Key Requirements
3-4 years relevant industry expertise
Salesforce Certified Administrator (or within 90 days)