As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service
Job Summary
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, generous retailer discounts, and comprehensive learning and development opportunities.
We foster a learning culture that allows for continual investment in our employees ensuring a long-term career and a workplace where everyone feels valued with respect, integrity, and honesty.
Matching Summary
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
Skills & Requirements
Must-have
Second-level technical support
Windows 11 and Linux endpoints
Microsoft 365 administration
VPN and MFA troubleshooting
Active Directory and SCCM
Mobile device management
Customer service skills
Nice-to-have
Strong communication skills
Multitasking and time management
Structured and organised approach
Team mentoring and training
Vendor and stakeholder liaison
Flexible and customer centric mindset
Key Requirements
Minimum 3 years IT support experience
Full Australian working rights without restriction
ITIL v4 certification
CompTIA A+ or Microsoft 365 Administration qualifications highly regarded
Work Rights
Full Australian working rights without restriction