Guest Service Manager

Pyramid Global Hospitality

St. Michaels, Maryland, US
Base: $60,000.00 - $65,000.00; bonus/equity: not s...
Not specified (likely hybrid or onsite based on the nature of the hospitality industry).
Two years managerial experience
High school diploma required
Opera pms proficiency preferred
Pyramid Global Hospitality is seeking a Guest Service Manager for the Inn at Perry Cabin in St. Michaels, Maryland, to ensure exceptional service and guest satisfaction. The ideal candidate will possess managerial experience in hospitality, strong customer service skills, and the ability to lead and train a team, all while embodying the company's people-first culture

Job Summary

  • The role ensures the highest caliber of service is offered to all guests in accordance with Inn at Perry Cabin's Standards of Service.
  • Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans, and paid time off for full-time employees.
  • The position requires supervising guest service agents, providing ongoing training, and acting as a liaison between guests and the community.

Matching Summary

Match Score: 85

Pyramid Global Hospitality is seeking a Guest Service Manager for the Inn at Perry Cabin in St. Michaels, Maryland, to ensure exceptional service and guest satisfaction. The ideal candidate will possess managerial experience in hospitality, strong customer service skills, and the ability to lead and train a team, all while embodying the company's people-first culture.

Salary

Base: $60,000.00 - $65,000.00; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, life, pet, accident insurance, 401(k) match, PTO

Skills & Requirements

Must-have

  • Two years managerial experience
  • High school diploma required
  • Opera PMS proficiency preferred
  • Strong customer service skills
  • Ability to work flexible schedule

Nice-to-have

  • College degree desirable
  • Local area knowledge
  • Teamwork and professionalism
  • Growth mindset culture
  • Inclusive environment values

Key Requirements

  • Two years' managerial or supervisory experience
  • High school diploma
  • Computer literacy and spreadsheet proficiency
  • Experience with Opera PMS preferred
  • Ability to work evenings, weekends, and holidays

Work Rights

Not specified

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