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The Lead Specialist, Customer Care, APAC at DSM Singapore will manage order fulfillment and customer service in the Asia Pacific region, ensuring efficient operations within the Order-to-Cash (OTC) process. The role requires strong problem-solving skills and proficiency in SAP and various logistical practices, with an emphasis on service excellence and continuous improvement.
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Job Summary
This role serves as the primary point of contact between supply locations and customers across the Asia Pacific region.
The position owns the Order-to-Cash process, ensuring efficient customer service levels and prompt order delivery.
Candidates will drive continuous improvement by identifying gaps in processes and systems while supporting regional S&OP initiatives.
Matching Summary
Match Score: 75
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The Lead Specialist, Customer Care, APAC at DSM Singapore will manage order fulfillment and customer service in the Asia Pacific region, ensuring efficient operations within the Order-to-Cash (OTC) process. The role requires strong problem-solving skills and proficiency in SAP and various logistical practices, with an emphasis on service excellence and continuous improvement.
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Skills & Requirements
Must-have
Minimum 3 years order management experience
Proficiency in SAP SD and MM modules
Fluency in Korean spoken and written
Knowledge of international shipping practices
Strong English communication skills
Nice-to-have
Experience in chemical or pharmaceutical industry
Good knowledge in L/C negotiation
Proactive problem-solving skills
Ability to work in multi-cultural environment
Familiarity with Customer Portal promotion
Key Requirements
Minimum Diploma in Business Administration, Logistics, or related field
Minimum 3 years relevant experience in order management or logistics