Service Advisor

John Eagle Honda of Dallas

Fontana, CA, United States
Base: $16.50 - ; bonus/equity: commission + perfor...
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Writing repair orders
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Salary

Base: $16.50 - ; Bonus/Equity: commission and performance incentives; Benefits: eligible for bi-weekly commission + benefits

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Writing repair orders
  • Maintaining customer records
  • Basic mechanical understanding of automobile

Nice-to-have

  • Team player focused on exemplary customer service
  • Communicator and liaison between customer and technician

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as automotive technician a plus
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

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