Analista De Planejamento E Performance Do Atendimento Sênior

Neoenergia

Campinas, São Paulo, Brazil
Hybrid
Call center operations planning
Kpi monitoring and analysis
High volume data manipulation
Neoenergia is seeking a Senior Analyst for Planning and Performance of Customer Service in Campinas, Brazil. The role focuses on managing call center operations, ensuring compliance with budgetary goals, and analyzing key performance indicators to improve service delivery

Job Summary

  • Be responsible for monitoring the entire process for contracting Call Center services, from contracting to result calculation and invoicing.
  • Elaborate activity projections in the short, medium, and long term, and execute the invoicing process, ensuring payment to the supplier.
  • Invest in diversity, innovation, and technologies to offer the best experience of connected energy solutions to each of our 16 million customers!

Matching Summary

Match Score: 85

Neoenergia is seeking a Senior Analyst for Planning and Performance of Customer Service in Campinas, Brazil. The role focuses on managing call center operations, ensuring compliance with budgetary goals, and analyzing key performance indicators to improve service delivery.

Skills & Requirements

Must-have

  • Call Center Operations Planning
  • KPI Monitoring and Analysis
  • High Volume Data Manipulation
  • End-to-End Planning Processes
  • Advanced Excel and PowerPoint

Nice-to-have

  • Financial Area Studies
  • Database Manipulation Experience
  • Workforce Management Knowledge

Key Requirements

  • Completed higher education
  • Experience in Call Center Operations Sizing
  • Experience in end-to-end planning processes
  • Availability to work in Campinas/SP

Work Rights

Not specified

Tailored Resume

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