Csm Retention Specialist - 1 Year Ftc

ABC Fitness

United Kingdom, United Kingdom
On-site
Manage risk pipeline
Negotiate renewals
Handle objections
ABC Fitness is seeking a CSM Retention Specialist for a one-year fixed-term contract to join their Global Retention team. The role focuses on reducing customer churn and ensuring contract renewals through effective communication and strategic engagement with SMB customers

Job Summary

  • This is a highly commercial, retention-focused role where you will run targeted save motions, negotiate renewals, and close commercial conversations.
  • You will act as the primary point of contact for escalations, removing blockers that threaten renewal, and clearly articulating the value of the platform to secure ongoing commitment.
  • ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.

Matching Summary

Match Score: 85

ABC Fitness is seeking a CSM Retention Specialist for a one-year fixed-term contract to join their Global Retention team. The role focuses on reducing customer churn and ensuring contract renewals through effective communication and strategic engagement with SMB customers.

Skills & Requirements

Must-have

  • Manage risk pipeline
  • Negotiate renewals
  • Handle objections
  • Persuasive value messaging
  • Cross-functional collaboration

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset
  • Collaborative team environment

Key Requirements

  • 3+ years of relevant experience
  • 2+ years in SaaS Account Management, Customer Success or Sales
  • Bachelor's degree with high achievement

Work Rights

Not specified

Tailored Resume

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