Business Development Representative - Service

Darrell Waltrip Honda

Franklin, Tennessee, US
Answer incoming phone calls using script
Schedule sales or service appointments
Log customer comments in dealership management system
The role is primarily responsible for lead generation activities to support the company's sales and service goals at Darrell Waltrip Honda

Job Summary

  • The role is primarily responsible for lead generation activities to support the company's sales and service goals at Darrell Waltrip Honda.
  • Employees must answer all incoming calls using a proven script, schedule appointments, and log interactions into the Dealership Management System.
  • The position requires maintaining Customer Satisfaction Index (CSI) scores at or above company standards while adhering to core values like integrity and teamwork.

Matching Summary

The role is primarily responsible for lead generation activities to support the company's sales and service goals at Darrell Waltrip Honda.

Skills & Requirements

Must-have

  • Answer incoming phone calls using script
  • Schedule sales or service appointments
  • Log customer comments in Dealership Management System
  • Follow up with internet inquiries via email and phone
  • Maintain CSI standards above company thresholds

Nice-to-have

  • Demonstrate servant leadership core values
  • Show passion for winning culture
  • Commitment to continuous improvement
  • Strong interpersonal communication skills
  • Ability to work evenings and weekends

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of customer service experience
  • Valid Driver's License
  • Intermediate Microsoft Office knowledge
  • Dealership Management System proficiency

Work Rights

Not specified

Tailored Resume

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