Customer Relations Spec

UPS

Mx
Handling customer complaints
Processing issue resolutions
Interacting with corporate departments
The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures

Job Summary

  • The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.
  • This position interacts with UPS corporate departments to ensure departments are notified of customers' issues and develop reports for Customer Relations.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.

Skills & Requirements

Must-have

  • handling customer complaints
  • processing issue resolutions
  • interacting with corporate departments

Nice-to-have

  • diplomatic communication skills
  • ability to handle frustrated customers
  • experience with customer information databases

Key Requirements

  • experience in customer service
  • ability to manage complaint resolution
  • strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter