Senior Customer Success Advisor

RAPID7

$88,700.00 - 119,900.00 usd annual salary; not spe...
Customer lifecycle management
Cybersecurity expertise
Rapid7 product knowledge
Act as a trusted advisor to our customers, leveraging your cybersecurity expertise and deep knowledge of Rapid7 products to help them maximize the value of their investment

Job Summary

  • Act as a trusted advisor to our customers, leveraging your cybersecurity expertise and deep knowledge of Rapid7 products to help them maximize the value of their investment.
  • The Customer Success team is responsible for driving overall customer satisfaction, retention, and advocacy.
  • As a Senior Customer Success Manager, you will own and manage relationships across a portfolio of customers, guiding them through their lifecycle with Rapid7.

Matching Summary

Act as a trusted advisor to our customers, leveraging your cybersecurity expertise and deep knowledge of Rapid7 products to help them maximize the value of their investment.

Salary

$88,700.00 - 119,900.00 USD Annual Salary; Not specified; Not specified

Skills & Requirements

Must-have

  • customer lifecycle management
  • cybersecurity expertise
  • Rapid7 product knowledge
  • relationship building
  • customer advocacy
  • risk mitigation

Nice-to-have

  • trusted advisor
  • driving customer outcomes
  • technical user engagement
  • cross-functional collaboration

Key Requirements

  • 5-6+ years experience
  • SaaS or high-tech environment experience
  • customer strategies and success plans
  • technology deployment and configuration
  • security frameworks and concepts
  • project management and prioritization
  • explain technical concepts
  • problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter