Customer Service Advisor

Barclays

Kettering, United Kingdom
Base: £26,500; bonus/equity: not specified; benefi...
Personalise customer interactions
Respond to customer inquiries
Resolve customer issues efficiently
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
  • Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.

Matching Summary

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Salary

Base: £26,500; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, income protection

Skills & Requirements

Must-have

  • Personalise customer interactions
  • Respond to customer inquiries
  • Resolve customer issues efficiently
  • Handle client requests
  • Collaborate with internal stakeholders
  • Comply with regulatory requirements

Nice-to-have

  • Empathy and dedication
  • Passion for helping people
  • Face to face guidance and support
  • Build relationships with customers

Key Requirements

  • Experience in customer service, retail, or hospitality
  • Ability to work 5 days per week including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter