Customer Banking Specialist - Scottsdale

Commonwealth Bank

Scottsdale, Tasmania, Australia
Exceptional customer service delivery
Articulate financial terms clearly
Problem-solve and provide solutions
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process credit product applications, while also completing Financial Health Checks.
  • This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment after 1pm.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Articulate financial terms clearly
  • Problem-solve and provide solutions
  • Work in a retail environment
  • Champion processes and procedures

Nice-to-have

  • Holistic customer solutions
  • Financial wellbeing focus
  • Digital banking demonstration

Key Requirements

  • Proven customer service experience
  • Financial services or retail experience
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre

Work Rights

Not specified

Tailored Resume

Cover Letter